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To the News Archive

19.12.2013: Discover the International Assistance Group

Discover the International Assistance Group bi-annual Forum held in Vienna (October 2013), our knowledge sharing sessions about medical assistance, travel and roadside assistance.

01.06.2012: Collaboration with new IAG Core Partner in Belgium

International Assistance Group is proud to count MUTAS, the leading medical assistance organisation in Belgium, as Core Partner from May 2012. Mrs Annie Ceron, General Manager of MUTAS declared: "Very recently we collaborated for the first time with Medicall (Switzerland). We worked together with those colleagues in the framework of a dramatic coach accident that happened some weeks ago. The cooperation with Medicall worked perfectly."

28.09.2011: Using a Call-Center-Solution based on Lync 2010 we gain valuable time for our customers

As an independent Swiss provider of assistance services, that offers high quality medical, technical and personal emergency call services, Medicall needs a Call-Center solution which is available 24/7. The highly reliable installation based on Microsoft Lync and the Call-Center expansion LUCS from Luware AG, ensures permanent availability of our emergency call center and guarantees, that callers get the necessary help at any time. Lucs and Microsoft Lync support the natural work flow of the agents and enable them to focus entirely on the caller/customer needs.