DE | FR | EN

Quality and efficiency

Providing quality at the highest level as efficiently as possible: this is the foundation of Medicall’s philosophy. Even in emotionally stressful situations the team must be psychically highly resilient, whatever the nature of the tasks they must carry out. Medicall ensures especially high competence in a positive work environment.

The company, founded in 1986, entered the marketplace as an independent operation oriented to the requirements of clients. Medicall works in partnership with its clients and service quality for clients is the first priority.

In 2012, Medicall’s emergency call centres – medical emergency call centres, technical emergency call centres and individual emergency call – answered around 360'000 calls. Medicall is the exclusive Core Partner of and co-owner of the International Assistance Group (IAG) in Switzerland, which supports more than 77 million clients worldwide.

Facts and figures

  • Founded: 1986
  • Location: Brüttisellen
  • Employees: 72
  • Sales: CHF 37 million
  • Beneficiaries: 3.5 million
  • Availability 24/7/365
  • Network: 
International Assistance Group
  • Subsidiary:
 Caretravel AG